Hi Aubrey, I / we just did the upgrade to the Ultrafast Plan. Thanks a lot for Your help ! Have a nice day ! Best Regards 72debbie ... View more

Hi , thanks a lot for that ! Edit: It's now working fine and the speed is great ! Thanks a lot again, to everyone involved in the process ! I / we really appreciate it ! Best Regards 72debbie ... View more

Hi @BasilDV, I / we have the same issue and I will send You a PM as well, if this is ok ? Best Regards 72debbie ... View more

Hi,   we got heavy rain again and with the rain came hundreds of drop-out's.  The drop-out's came so fast, that I had troubles to even look-up the speeds in the router.   It was so bad, that I had massive issues just to write this message.   bad1   bad2   better1   better2 [code] Microsoft Windows [Version 10.0.17763.316] (c) 2018 Microsoft Corporation. All rights reserved. C:\Users\TONSC>ping 8.8.4.4 Pinging 8.8.4.4 with 32 bytes of data: Reply from 8.8.4.4: bytes=32 time=34ms TTL=55 Reply from 8.8.4.4: bytes=32 time=33ms TTL=55 Reply from 8.8.4.4: bytes=32 time=33ms TTL=55 Reply from 8.8.4.4: bytes=32 time=34ms TTL=55 Ping statistics for 8.8.4.4: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 33ms, Maximum = 34ms, Average = 33ms C:\Users\TONSC>ping 8.8.8.8 Pinging 8.8.8.8 with 32 bytes of data: Reply from 8.8.8.8: bytes=32 time=34ms TTL=55 Reply from 8.8.8.8: bytes=32 time=36ms TTL=55 Reply from 8.8.8.8: bytes=32 time=34ms TTL=55 Reply from 8.8.8.8: bytes=32 time=36ms TTL=55 Ping statistics for 8.8.8.8: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 34ms, Maximum = 36ms, Average = 35ms C:\Users\TONSC>ping www.tpg.com.au Pinging www.tpg.com.au [203.26.27.38] with 32 bytes of data: Reply from 203.26.27.38: bytes=32 time=34ms TTL=124 Reply from 203.26.27.38: bytes=32 time=32ms TTL=124 Reply from 203.26.27.38: bytes=32 time=33ms TTL=124 Reply from 203.26.27.38: bytes=32 time=33ms TTL=124 Ping statistics for 203.26.27.38: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 32ms, Maximum = 34ms, Average = 33ms C:\Users\TONSC>ping 10.20.23.79 Pinging 10.20.23.79 with 32 bytes of data: Reply from 10.20.23.79: bytes=32 time=22ms TTL=254 Reply from 10.20.23.79: bytes=32 time=20ms TTL=254 Reply from 10.20.23.79: bytes=32 time=21ms TTL=254 Reply from 10.20.23.79: bytes=32 time=21ms TTL=254 Ping statistics for 10.20.23.79: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 20ms, Maximum = 22ms, Average = 21ms C:\Users\TONSC>ping www.google.com.au Pinging www.google.com.au [216.58.200.99] with 32 bytes of data: Reply from 216.58.200.99: bytes=32 time=33ms TTL=55 Reply from 216.58.200.99: bytes=32 time=32ms TTL=55 Reply from 216.58.200.99: bytes=32 time=32ms TTL=55 Reply from 216.58.200.99: bytes=32 time=33ms TTL=55 Ping statistics for 216.58.200.99: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 32ms, Maximum = 33ms, Average = 32ms C:\Users\TONSC> [/code]   There are fluctuations and lost packages as well, when the connection is back on. The gaps between drop-out's is getting slightly longer, but not by much. The spot where your cable is joint to our wires, is underneath our house, where it's far away from the rain, but it's only joint with the round clips and not covered / wrapped by anything.   There is a pit in front of our house. The rain stopped, at least in the area where we live and things seem to start to improve.   The NBN is still 2 weeks away.   For the moment, I only want to update you, that you can see, that it seems not connected to our router, because our router doesn't get wet when it rains, but we have no second one to swap routers.   The speeds have not fully recovered yet.   We will have a look, how we go for the next few hours and will come back to report, if things go very bad again.   Edit / Update-1:   plenty disconnects Still plenty disconnects ^^^ . That's in less than an hour (!).   Edit / Update-2:   bad3 Roughly a five hour period  ^^^. I will restart the router manually, to see if I can get better speeds.   Edit / Update-3:   better3 The speeds are better after a manual router restart ^^^ . Will wait and see, if it still keeps dropping-out.   Edit / Update-4:   bad4 I had 3x drop-out's since my last update and re-started the router again. It got slowly a bit better, but the rain just started again and now the speed is straight crap again and the frequency of the drop-out's will most likely increase again  ^^^ .   Edit / Update-5:   better4 Rain stopped again, speed went up too and the connection is now stable since almost 3 hours.   Edit / Update-6:   bad5 It's bad again, since at least 7am. Speeds are crap and it keeps dropping-out again.    Edit / Update-7:   better5 It was over 4 hours stable again ^^^ .   good1 ... and after a manual router restart, it's good again ^^^ .   Edit / Update-8:   It was then bad again up to ~02:30am and then bad again from ~10:00am up to ~01:00pm and then bad again from ~02:00pm and that was most of the time occuring when it was raining as well.   You work all week and then when you have time to play online or study or do whatever online, then the internet is playing-up, which is just great.   Edit / Update-9:   good2 The rain stopped and now our connection is finally stable again for already over 9 hours (!) ^^^ . Thank god and all the helpers in the background for it ! We really appreciate it !!!   Best Regards   72debbie ... View more

Hi Will,   now it's back to normal again, thanks a lot!   We had it at the beginning, that we got the drop-out's when it's was raining, but that changed then over time to just randomly accuring drop-out's.   When the connection is good, then it works for a few month without any issues at all, which is great.   As it's the last month where we will use ADSL2+, I just cross my Finger's, that it will work so long and that the switch-over will be without any issues.   Thanks a lot for Your help !    I / we really appreciate it !   Best Regards   72debbie :)     ... View more

Hi Will, they tried to reach me, when I was sleeping after and before my night shifts. The one, which wanted to contact me @04:30pm, called @06:30pm and then I got another call the following day. I tried to ring back 3 times, but gave up, because of the length I was put on hold. The connection was stable so far, but now we get only ~15000/500KB/s. After the last time a tech came out, which was a couple of weeks ago, we got again ~19000 (up to 21000KB/s) /1000KB/s and the cause was unknown, but it should be outside our property, like all the other times before. ~500KB/s upload is unfortunately not sufficient these days. We should get soon hopefully NBN with 100/40MBit/s, if it doesnt end in a disaster. So, what can you do, to fix this recurring issue ? Best Regards 72debbie ... View more

Hi Will,   just an update:   The Engineer called @~06:30pm, but we missed it unfortunately, because I was having a nap before my nightshift.   We will call him / them back tomorrow.   Thanks a lot for Your help !    I / we really appreciate it!   Best Regards   72debbie ... View more

Hi Will,   ok thanks a lot for Your help !   We had a Technician coming out on the 15th last month and all he did was, to cut the wires at the joints, did line measurements and everything was fine again.   So the issue was not on our property and the cause of the reappearing issue remained unknown.   Best Regards   72debbie  ... View more

Hi,   we had it today again and I called the Support and they stabilised our connection again, but the speed's are a bit low and I was wondering if someone could have a look into it please and maybe try to up them again to where they were.   Average2   Thanks a lot for Your help (again) !   PS: We will finally get at the end of March our NBN. Finger's-crossed, that everything will work fine.   Best Regards   72debbie ... View more

Hi,   just an update. The connection was now stable for almost 16 hours, but the speeds are only average.   Average1   A TPG Technician will come out tomorrow morning and will be hopefully able to sort things out.   We are also still waiting for another update about our pre-ordered NBN Package. The last time we got told, that our place should be NBN-Ready on the 15.02.2019, which is tomorrow, but there was no further work done on or around our property, so it might be still some time, before we will get our NBN from you guys.   Thanks again for Your help, we really appreciate it !   Best Regards   72debbie ... View more

Hi Jhoey, Thanks a lot for Your help! Best Regards 72debbie ... View more

Hi Jhoey,   it was for most  of the time not too bad and even the speeds came back up to where they were previously:     Good2   ... but then it started again tonight, with heaps of re-connects in a very short period of time:       Bad2   . ... and that's how it is at the moment, after more re-connects:   Good6 It was in between stable for over an hour, but then got unstable again.   I only hope, that we have more luck with the upcoming NBN (TBC).   Best Regards   72debbie    ... View more

Hi Jhoey,   thanks a lot for Your help ! Finger's-crossed, that it will work now, but I will report back to You in 24hours.   Best Regards   72debbie ... View more

Hi,   we had several more re-connects over the period of time, since I last reported, but before the most recent re-connect, the connection was stable for 8+ hours.   Average4   Best Regards   72debbie ... View more

Hi,   and another re-connect (already).   Average3   Best Regards   72debbie ... View more

Hi,   it was good for a few hours, but now the re-connects are back and the connection was only ~20min working, before we got the latest re-connect.   Average2   Best Regards   72debbie ... View more

Hi,   we had a few more re-connects, some every 10-20min's and once all router LED's were on, but no connecting established, which we could fix with another router restart.   Before that, we had a stable connection for over 1 hour and now after the latest restart, we got for over 1 hour a stable and fast connection again.   Good2   So whatever You are doing or what's going on behind the scenes, it seems to work.   We will monitor and use our internet / connection and report back, if things change.   Best Regards   72debbie  ... View more