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[again] Very high amount of re-connects (ADSL2+)

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72debbie
Level 3

Hi,

 

we have since this early morning heaps of disconnects. 

 

The speeds are between bad and normal, but not as good as usual.

 

Pings are fine:

 

[quote]

Microsoft Windows [Version 10.0.17763.253]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\TONSC>ping 8.8.4.4 -t

Pinging 8.8.4.4 with 32 bytes of data:
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=27ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=27ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121

Ping statistics for 8.8.4.4:
Packets: Sent = 7, Received = 7, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 27ms, Average = 26ms
Control-C
^C
C:\Users\TONSC>ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=26ms TTL=121
Reply from 8.8.8.8: bytes=32 time=28ms TTL=121
Reply from 8.8.8.8: bytes=32 time=27ms TTL=121
Reply from 8.8.8.8: bytes=32 time=27ms TTL=121
Reply from 8.8.8.8: bytes=32 time=26ms TTL=121
Reply from 8.8.8.8: bytes=32 time=28ms TTL=121

Ping statistics for 8.8.8.8:
Packets: Sent = 6, Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 28ms, Average = 27ms
Control-C
^C
C:\Users\TONSC>ping www.tpg.com.au -t

Pinging www.tpg.com.au [203.26.27.38] with 32 bytes of data:
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=28ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=28ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124

Ping statistics for 203.26.27.38:
Packets: Sent = 34, Received = 34, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 28ms, Average = 26ms
Control-C
^C
C:\Users\TONSC>ping 10.20.23.77 -t

Pinging 10.20.23.77 with 32 bytes of data:
Reply from 10.20.23.77: bytes=32 time=15ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=16ms TTL=254
Reply from 10.20.23.77: bytes=32 time=16ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=15ms TTL=254
Reply from 10.20.23.77: bytes=32 time=15ms TTL=254
Reply from 10.20.23.77: bytes=32 time=17ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254

Ping statistics for 10.20.23.77:
Packets: Sent = 11, Received = 11, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 17ms, Average = 14ms
Control-C
^C
C:\Users\TONSC>

[/quote]

 

average badaverage badbadbadgoodgood

We get this every few month, but you were always able to fix it at your end.

 

NBN should be on it's way, but is not confirmed yet, so it would be good, if we could have a stable ADSL2+ connection up to that date.

 

Thanks a lot in advance for Your help [again] !

 

Best Regards

 

72debbie

3 ACCEPTED SOLUTIONS

Accepted Solutions
72debbie
Level 3

Hi Ahra_G,

 

thanks for the info's about the NBN !

 

The Technician came out today, did it's line testing etc. and our connection repaired itself in the process.

So again, the issue was not on our side / within our property, but the real cause is unknown.

 

Good1Good1

 

Thanks a lot to everyone involved in the process of fixing our internet connection !

 

We really appreciate !

 

Have a nice weekend !

 

Best Regards

 

72debbie

View solution in original post

Will
Moderator

Hi @72debbie

 

Based on the ticket that was handled by our Engineering Team, we had detected that some of the dropouts were coming from your modem previously. As I mentioned the last time, the adjustment that was made on our end seems to counteract the errors from your modem and seems to have addressed the dropouts you're experiencing but lowered down the sync rate you were previously getting.

 

I have made another adjustment that will improve your speed, but still provide a buffer for the errors. We'll see how it affects the stability of your connection. However, if the dropout reoccurs, you may need to test your connection with another ADSL modem since we're not detecting any line fault.

 

The NBN service that will be installed at your premises will be NBN HFC. It will no longer use your copper line.

 

Regards,

View solution in original post

72debbie
Level 3
Hi,

Just an update:

The ADSL2+ connection was at the end fast and stable again.

We got today our HFC-NBN and its great so far!

http://tpg.speedtestcustom.com/result/a1e97e40-51e7-11e9-ad06-3159051ba758

Have a nice weekend!

Best Regards

72debbie 👍🤗👍

View solution in original post

24 REPLIES 24
72debbie
Level 3

Hi,

 

we had a few more re-connects, some every 10-20min's and once all router LED's were on, but no connecting established, which we could fix with another router restart.

 

Before that, we had a stable connection for over 1 hour and now after the latest restart, we got for over 1 hour a stable and fast connection again.

 

Good2Good2

 

So whatever You are doing or what's going on behind the scenes, it seems to work.

 

We will monitor and use our internet / connection and report back, if things change.

 

Best Regards

 

72debbie 

72debbie
Level 3

Hi,

 

it was good for a few hours, but now the re-connects are back and the connection was only ~20min working, before we got the latest re-connect.

 

Average2Average2

 

Best Regards

 

72debbie

72debbie
Level 3

Hi,

 

and another re-connect (already).

 

Average3Average3

 

Best Regards

 

72debbie

72debbie
Level 3

Hi,

 

we had several more re-connects over the period of time, since I last reported, but before the most recent re-connect, the connection was stable for 8+ hours.

 

Average4Average4

 

Best Regards

 

72debbie

Rica_R
Moderator

Thanks for reaching out to us @72debbie. We're sorry to hear about the drop outs issue you have encountered. 

I had a look on your account and have not seen any evident line issues or fault on your connection. Though I've noticed some noises / interference that can be the cause of the drop outs. 

 

I've made some adjustments on your connection to lessen the noises and improve the stability profile on your account. Let us know how if drop outs is still evident over the next 24 hours. Let us know how it goes, thank you. 

72debbie
Level 3

Hi Jhoey,

 

thanks a lot for Your help !

Finger's-crossed, that it will work now, but I will report back to You in 24hours.

 

Best Regards

 

72debbie

Rica_R
Moderator

Glad to be of help @72debbie, feel free to message us for the updates. We're here to help. 😊

72debbie
Level 3

Hi Jhoey,

 

it was for most  of the time not too bad and even the speeds came back up to where they were previously:

 

 Good2Good2

 

... but then it started again tonight, with heaps of re-connects in a very short period of time:

 

 

 Bad2Bad2

 

.

... and that's how it is at the moment, after more re-connects:

 

Good6Good6

It was in between stable for over an hour, but then got unstable again.

 

I only hope, that we have more luck with the upcoming NBN (TBC).

 

Best Regards

 

72debbie 

 

Shane
Moderator

Hi @72debbie,

 

Thanks for the additional details. Even though we made an adjustment on your connect to make eliminate the dropouts we ran another test it shows another dropouts on the line. We'd like to arrange a call from one of our Technicians for further test and investigation.

 

Feel free to PM me your best contact number and preferred time today.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Regards,