no internet

[yiyuema80]

no internet at all for whole day. Tried to call but on hold forever. Would you please call me back on 04228XXXXX? Thanks!

[Ahra_G]

Hi @yiyuema80, 

Welcome to TPG Community! 

We thank you for raising this issue with us. Based on the account located using your Community details, the issue has been raised to Telstra due to the fault found on the network. As you are aware we rely on Telstra in your area to provide a service.

A Telstra communications technician has been scheduled to attend to the service difficulty between now and 02 April 2019. 

We have modified your post since it indicates  your mobile number. 

Should you have further concerns, please do let us know. 

Thank you.

[Ahra_G]

Hi @yiyuema80! 

We're glad to inform you that your connection is up and running now for more than 2hrs. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers!