TPG Community

Ask, answer and talk about our products

[again] Very high amount of re-connects (ADSL2+)

SOLVED Go to solution
Highlighted
Level 3

Hi,

 

we have since this early morning heaps of disconnects. 

 

The speeds are between bad and normal, but not as good as usual.

 

Pings are fine:

 

[quote]

Microsoft Windows [Version 10.0.17763.253]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\TONSC>ping 8.8.4.4 -t

Pinging 8.8.4.4 with 32 bytes of data:
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=27ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121
Reply from 8.8.4.4: bytes=32 time=27ms TTL=121
Reply from 8.8.4.4: bytes=32 time=26ms TTL=121

Ping statistics for 8.8.4.4:
Packets: Sent = 7, Received = 7, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 27ms, Average = 26ms
Control-C
^C
C:\Users\TONSC>ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=26ms TTL=121
Reply from 8.8.8.8: bytes=32 time=28ms TTL=121
Reply from 8.8.8.8: bytes=32 time=27ms TTL=121
Reply from 8.8.8.8: bytes=32 time=27ms TTL=121
Reply from 8.8.8.8: bytes=32 time=26ms TTL=121
Reply from 8.8.8.8: bytes=32 time=28ms TTL=121

Ping statistics for 8.8.8.8:
Packets: Sent = 6, Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 28ms, Average = 27ms
Control-C
^C
C:\Users\TONSC>ping www.tpg.com.au -t

Pinging www.tpg.com.au [203.26.27.38] with 32 bytes of data:
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=28ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=28ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=25ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=27ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124
Reply from 203.26.27.38: bytes=32 time=26ms TTL=124

Ping statistics for 203.26.27.38:
Packets: Sent = 34, Received = 34, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 28ms, Average = 26ms
Control-C
^C
C:\Users\TONSC>ping 10.20.23.77 -t

Pinging 10.20.23.77 with 32 bytes of data:
Reply from 10.20.23.77: bytes=32 time=15ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=16ms TTL=254
Reply from 10.20.23.77: bytes=32 time=16ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254
Reply from 10.20.23.77: bytes=32 time=15ms TTL=254
Reply from 10.20.23.77: bytes=32 time=15ms TTL=254
Reply from 10.20.23.77: bytes=32 time=17ms TTL=254
Reply from 10.20.23.77: bytes=32 time=14ms TTL=254

Ping statistics for 10.20.23.77:
Packets: Sent = 11, Received = 11, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 17ms, Average = 14ms
Control-C
^C
C:\Users\TONSC>

[/quote]

 

Average1.jpgaverage badbad1.jpgbadGood1.jpggood

We get this every few month, but you were always able to fix it at your end.

 

NBN should be on it's way, but is not confirmed yet, so it would be good, if we could have a stable ADSL2+ connection up to that date.

 

Thanks a lot in advance for Your help [again] !

 

Best Regards

 

72debbie

14 REPLIES 14
Level 3

Hi,

 

we had a few more re-connects, some every 10-20min's and once all router LED's were on, but no connecting established, which we could fix with another router restart.

 

Before that, we had a stable connection for over 1 hour and now after the latest restart, we got for over 1 hour a stable and fast connection again.

 

Good2.jpgGood2

 

So whatever You are doing or what's going on behind the scenes, it seems to work.

 

We will monitor and use our internet / connection and report back, if things change.

 

Best Regards

 

72debbie 

Level 3

Hi,

 

it was good for a few hours, but now the re-connects are back and the connection was only ~20min working, before we got the latest re-connect.

 

Average2.jpgAverage2

 

Best Regards

 

72debbie

Level 3

Hi,

 

and another re-connect (already).

 

Average3.jpgAverage3

 

Best Regards

 

72debbie

Level 3

Hi,

 

we had several more re-connects over the period of time, since I last reported, but before the most recent re-connect, the connection was stable for 8+ hours.

 

Average4.jpgAverage4

 

Best Regards

 

72debbie

Moderator

Thanks for reaching out to us @72debbie. We're sorry to hear about the drop outs issue you have encountered. 

I had a look on your account and have not seen any evident line issues or fault on your connection. Though I've noticed some noises / interference that can be the cause of the drop outs. 

 

I've made some adjustments on your connection to lessen the noises and improve the stability profile on your account. Let us know how if drop outs is still evident over the next 24 hours. Let us know how it goes, thank you. 

Level 3

Hi Jhoey,

 

thanks a lot for Your help !

Finger's-crossed, that it will work now, but I will report back to You in 24hours.

 

Best Regards

 

72debbie

Moderator

Glad to be of help @72debbie, feel free to message us for the updates. We're here to help. 😊

Level 3

Hi Jhoey,

 

it was for most  of the time not too bad and even the speeds came back up to where they were previously:

 

 Good2.jpgGood2

 

... but then it started again tonight, with heaps of re-connects in a very short period of time:

 

 

 Bad2.jpgBad2

 

.

... and that's how it is at the moment, after more re-connects:

 

Good6.jpgGood6

It was in between stable for over an hour, but then got unstable again.

 

I only hope, that we have more luck with the upcoming NBN (TBC).

 

Best Regards

 

72debbie 

 

Moderator

Hi @72debbie,

 

Thanks for the additional details. Even though we made an adjustment on your connect to make eliminate the dropouts we ran another test it shows another dropouts on the line. We'd like to arrange a call from one of our Technicians for further test and investigation.

 

Feel free to PM me your best contact number and preferred time today.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Regards,