[again] Very high amount of re-connects (ADSL2+)

[72debbie]

Hi Will,

they tried to reach me, when I was sleeping after and before my night shifts.

The one, which wanted to contact me @04:30pm, called @06:30pm and then I got another call the following day.

I tried to ring back 3 times, but gave up, because of the length I was put on hold.

The connection was stable so far, but now we get only ~15000/500KB/s.

After the last time a tech came out, which was a couple of weeks ago, we got again ~19000 (up to 21000KB/s) /1000KB/s and the cause was unknown, but it should be outside our property, like all the other times before.

~500KB/s upload is unfortunately not sufficient these days.

We should get soon hopefully NBN with 100/40MBit/s, if it doesnt end in a disaster.

So, what can you do, to fix this recurring issue ?

Best Regards
72debbie

[Will · Accepted solution]

Hi @72debbie

Based on the ticket that was handled by our Engineering Team, we had detected that some of the dropouts were coming from your modem previously. As I mentioned the last time, the adjustment that was made on our end seems to counteract the errors from your modem and seems to have addressed the dropouts you're experiencing but lowered down the sync rate you were previously getting.

I have made another adjustment that will improve your speed, but still provide a buffer for the errors. We'll see how it affects the stability of your connection. However, if the dropout reoccurs, you may need to test your connection with another ADSL modem since we're not detecting any line fault.

The NBN service that will be installed at your premises will be NBN HFC. It will no longer use your copper line.

Regards,

[72debbie]

Hi Will,

now it's back to normal again, thanks a lot!

We had it at the beginning, that we got the drop-out's when it's was raining, but that changed then over time to just randomly accuring drop-out's.

When the connection is good, then it works for a few month without any issues at all, which is great.

As it's the last month where we will use ADSL2+, I just cross my Finger's, that it will work so long and that the switch-over will be without any issues.

Thanks a lot for Your help ! 

I / we really appreciate it !

Best Regards

72debbie

[72debbie]

Hi,

we got heavy rain again and with the rain came hundreds of drop-out's. 

The drop-out's came so fast, that I had troubles to even look-up the speeds in the router.

It was so bad, that I had massive issues just to write this message.

bad1

bad2

better1

better2

[code]

Microsoft Windows [Version 10.0.17763.316]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\TONSC>ping 8.8.4.4

Pinging 8.8.4.4 with 32 bytes of data:
Reply from 8.8.4.4: bytes=32 time=34ms TTL=55
Reply from 8.8.4.4: bytes=32 time=33ms TTL=55
Reply from 8.8.4.4: bytes=32 time=33ms TTL=55
Reply from 8.8.4.4: bytes=32 time=34ms TTL=55

Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms

C:\Users\TONSC>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=34ms TTL=55
Reply from 8.8.8.8: bytes=32 time=36ms TTL=55
Reply from 8.8.8.8: bytes=32 time=34ms TTL=55
Reply from 8.8.8.8: bytes=32 time=36ms TTL=55

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 36ms, Average = 35ms

C:\Users\TONSC>ping www.tpg.com.au

Pinging www.tpg.com.au [203.26.27.38] with 32 bytes of data:
Reply from 203.26.27.38: bytes=32 time=34ms TTL=124
Reply from 203.26.27.38: bytes=32 time=32ms TTL=124
Reply from 203.26.27.38: bytes=32 time=33ms TTL=124
Reply from 203.26.27.38: bytes=32 time=33ms TTL=124

Ping statistics for 203.26.27.38:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 34ms, Average = 33ms

C:\Users\TONSC>ping 10.20.23.79

Pinging 10.20.23.79 with 32 bytes of data:
Reply from 10.20.23.79: bytes=32 time=22ms TTL=254
Reply from 10.20.23.79: bytes=32 time=20ms TTL=254
Reply from 10.20.23.79: bytes=32 time=21ms TTL=254
Reply from 10.20.23.79: bytes=32 time=21ms TTL=254

Ping statistics for 10.20.23.79:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 22ms, Average = 21ms

C:\Users\TONSC>ping www.google.com.au

Pinging www.google.com.au [216.58.200.99] with 32 bytes of data:
Reply from 216.58.200.99: bytes=32 time=33ms TTL=55
Reply from 216.58.200.99: bytes=32 time=32ms TTL=55
Reply from 216.58.200.99: bytes=32 time=32ms TTL=55
Reply from 216.58.200.99: bytes=32 time=33ms TTL=55

Ping statistics for 216.58.200.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms

C:\Users\TONSC>

[/code]

There are fluctuations and lost packages as well, when the connection is back on.

The gaps between drop-out's is getting slightly longer, but not by much.

The spot where your cable is joint to our wires, is underneath our house, where it's far away from the rain, but it's only joint with the round clips and not covered / wrapped by anything.

There is a pit in front of our house.

The rain stopped, at least in the area where we live and things seem to start to improve.

The NBN is still 2 weeks away.

For the moment, I only want to update you, that you can see, that it seems not connected to our router, because our router doesn't get wet when it rains, but we have no second one to swap routers.

The speeds have not fully recovered yet.

We will have a look, how we go for the next few hours and will come back to report, if things go very bad again.

Edit / Update-1:

plenty disconnects

Still plenty disconnects ^^^ . That's in less than an hour (!).

Edit / Update-2:

bad3

Roughly a five hour period  ^^^. I will restart the router manually, to see if I can get better speeds.

Edit / Update-3:

better3

The speeds are better after a manual router restart ^^^ . Will wait and see, if it still keeps dropping-out.

Edit / Update-4:

bad4

I had 3x drop-out's since my last update and re-started the router again.

It got slowly a bit better, but the rain just started again and now the speed is straight crap again and the frequency of the drop-out's will most likely increase again  ^^^ .

Edit / Update-5:

better4

Rain stopped again, speed went up too and the connection is now stable since almost 3 hours.

Edit / Update-6:

bad5

It's bad again, since at least 7am. Speeds are crap and it keeps dropping-out again. 

Edit / Update-7:

better5

It was over 4 hours stable again ^^^ .

good1

... and after a manual router restart, it's good again ^^^ .

Edit / Update-8:

It was then bad again up to ~02:30am and then bad again from ~10:00am up to ~01:00pm and then bad again from ~02:00pm and that was most of the time occuring when it was raining as well.

You work all week and then when you have time to play online or study or do whatever online, then the internet is playing-up, which is just great.

Edit / Update-9:

good2

The rain stopped and now our connection is finally stable again for already over 9 hours (!) ^^^ .

Thank god and all the helpers in the background for it ! We really appreciate it !!!

Best Regards

72debbie

[72debbie · Accepted solution]

Hi,

Just an update:

The ADSL2+ connection was at the end fast and stable again.

We got today our HFC-NBN and its great so far!

http://tpg.speedtestcustom.com/result/a1e97e40-51e7-11e9-ad06-3159051ba758

Have a nice weekend!

Best Regards

72debbie 👍🤗👍