Internet speed

[Rodrigodias]

Hi, I have just updated my nbn plan from 10mb to 50mb, but my download speed still the same, never exceeds 10mb, could someone please check it for me? Thanks

[Riezl]

Hi @Rodrigodias, we have created this community article which may help resolve your concern.

• Slow speed issue

For WiFi issues, here are the articles that we've created to help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, please send us a private message with your best contact number and most convenient time to receive a call tomorrow for further troubleshooting.

To send a PM, please refer to this link: How do I private message (PM) in the community