Internet suddenly slow and persistent drop-outs - Forced to use mobile hotspot instead.

[jacksonbarnes91]

All of a sudden my NBN connection has gone from averaging 20-40mbps to <5mbps and I am getting drop-outs. I now have to hot spot from my ipad as the connection is unusable. 

What can be done about this?

Is it likely a modem issue or a connection issue?

I know the provided modems are pretty bad, one of my previous ones only lasted 6months, But this one is only 4months old. 

[Anonymous]

Hi @jacksonbarnes91 ,

Thanks for raising this to us, I would love to help see what causing dropouts on the service and get to the bottom of this. To better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

---

@jacksonbarnes91 wrote:

All of a sudden my NBN connection has gone from averaging 20-40mbps to <5mbps and I am getting drop-outs. I now have to hot spot from my ipad as the connection is unusable. 

What can be done about this?

Is it likely a modem issue or a connection issue?

I know the provided modems are pretty bad, one of my previous ones only lasted 6months, But this one is only 4months old. 

---