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Internet suddenly slow and persistent drop-outs - Forced to use mobile hotspot instead.

jacksonbarnes91
Level 2

All of a sudden my NBN connection has gone from averaging 20-40mbps to <5mbps and I am getting drop-outs. I now have to hot spot from my ipad as the connection is unusable. 

 

What can be done about this?

 

Is it likely a modem issue or a connection issue?

 

I know the provided modems are pretty bad, one of my previous ones only lasted 6months, But this one is only 4months old. 

1 REPLY 1
Shane
Moderator

Hi @jacksonbarnes91 ,

 

Thanks for raising this to us, I would love to help see what causing dropouts on the service and get to the bottom of this. To better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@jacksonbarnes91 wrote:

All of a sudden my NBN connection has gone from averaging 20-40mbps to <5mbps and I am getting drop-outs. I now have to hot spot from my ipad as the connection is unusable. 

 

What can be done about this?

 

Is it likely a modem issue or a connection issue?

 

I know the provided modems are pretty bad, one of my previous ones only lasted 6months, But this one is only 4months old.