Internet upsteam speed is very low

[hheng]

Hi

Does anyone experience upstream slow issue today. i was fine before 10:30AM. with no reason upstream dropped to less than 1mb. cannot use it for work at all. tried restart modem and router several times. no luck at all.

[Ahra_G]

Hi @hheng, 

If you upload more than your plan's speed, this can cause your connection to drop as NBN will start discarding information you send across the connection. This is most likely the reason why you are experiencing the drop outs or sometimes slow connection.

We'd like to look in to this further. Send us your Customer ID or username via private message so we can check your connection. 

Thanks! 

Ahra_G