We've got the account, Daniel. We ran an initial test to the service it shows no line fault however the modem/router failed to connect to the network. Please perform a factory reset to the modem, wait until the modem commence auto configuration and let us know how it will go.
Note: Factory reset will change the Wi-Fi network name and password to its default settings.
Regards,
Pm sent can you check of there is any faults in the area
