The investigation of the escalated fault usually takes 24-48hrs, let us chase this with our engineering team to prioritise this case. Could you send us a PM with your account details (Username/Customer ID also the addres on file).
How to send a PM? https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
Internet went out at about 11:45 started a fault ticket and haven’t heard back from anyone, have tried all troubleshooting options
We've got the account, Daniel. We ran an initial test to the service it shows no line fault however the modem/router failed to connect to the network. Please perform a factory reset to the modem, wait until the modem commence auto configuration and let us know how it will go.
Note: Factory reset will change the Wi-Fi network name and password to its default settings.
Pm sent can you check of there is any faults in the area