Internet

Level 1
Been getting periodic dropouts last few days and nights.
The nbn box lights remain solid but the router internet lights turns off

I've tried the usual
1 REPLY 1
Moderator

Hi @azztecs

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, the modem shows a stable connection along with your NBN NTD box. It appears that the troubleshooting that you've tried, resolved the issue.

Let us know if you need further assistance.

 

BasilDV