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Interrupted connection

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Level 1a
I called this afternoon and had to wait half an hour, the consultant ID’d me then needed to transfer me. I was cold transferred to an empty line that dropped out, I have now just spent the last 4 and a half HOURS on the phone waiting to speak to someone and I am beyond furious. I have missed it on an entire day of working from home because my internet connection keeps being interrupted. The same issue was had yesterday where I have had issues with you as my internet provider. This needs to be fixed immediately because I am missing out on earning money for a living!
1 REPLY 1
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Moderator

Hi @Shantaeskye 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl