Hi @Bocarbost ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Quentaur3000, how's your connection this morning? If it's still down, check NBN Network Status page and see if your service affected by an outage. Otherwise, check out this link on how to troubleshoot no internet connection.
If you need further help, you can send us a private message with your account details and we can take a closer look into this for you.