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Is TPG's Email Post Office Currently Experiencing An Outage?

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Dons2000
Level 3

Hi,

I was logged in to TPG's email Post Office and when I attempted to log out the below message popped up. I then shut down my Chrome browser and then re-opened it and attempted to log back into TPG's Post Office and the below message popped up again. I can open other TPG web pages but attempting to log into Post Office keeps resulting in the below message.  Is the TPG Post Office server down/out?

 

Quote:

Database Connection Failed

Atmail could not communicate to the database resulting in an error. To continue please check the following:

  • Database username and password are correct
  • Hostname is authorized to connect to the database server
  • The software has been installed correctly and the database schema created
  • Validate your database connection details in the file config/dbconfig.ini

The error message returned from the server includes:

Unable to connect to database server.

 

Once the database connection details have been resolved, reload your browser to continue with the session.

 

Unquote.

1 ACCEPTED SOLUTION

Accepted Solutions
Dons2000
Level 3

Further to my earlier post, TPG's email Post Office appears to be back up and working.

View solution in original post

2 REPLIES 2
Dons2000
Level 3

Further to my earlier post, TPG's email Post Office appears to be back up and working.

View solution in original post

Shane
Moderator

Hi @Dons2000,

 

Thanks for sharing this to us, we are glad to know that the issue affecting your email is now working, let us know should you require further assistance.

 

Cheers!

 

 

Further to my earlier post, TPG's email Post Office appears to be back up and working.