Issue with internet connection at home, keep dropping out

[ashleylim]

I hope I could get some support on this matter, internet keep dropping out, sometime it drop out and not working for 1-2 hours, then sometime it works for few days or could be few weeks. I have tried to power off both modem and wifi router, but it still not working. Somehow after an hour of battling and it is back to life. It is really annoying for the consistent issue happening. Even i check the internet speed - it show 85mbps on the laptop, but both my laptop or ipad all devices unable connect to the internet.

[Anonymous · Accepted solution]

Hi @ashleylim ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community