Issue with speeds - Capped at 9Mpbs on FTTB M plan

[jforchard]

Hi folks, 

I've been unable to get speeds over 9Mbps today and for the best part of the evening I've been around 2Mpbs. http://tpg.speedtestcustom.com/result/eada1160-b473-11ea-b3b1-8d2e27c229b8

I called up technical support and after waiting on hold for 24 minutes, someone decided they didn't want to speak to me and hung up my call. 

I'm on FTTB M plan and have been told to expect better speeds than this. 

Please can someone help me resolve this as it impacts my work. 

[RajenS]

Hi @jforchard 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

[RajenS]

Hi @jforchard 

     Arranged Call back to you. I can see you are not answering the phone, 

what is the best time to call you?

Thanks 
Rajen 

[jforchard]

Hi @RajenS 

I am free now until 2pm. 

thanks

[RajenS · Accepted solution]

Hi @jforchard 

     Great, we solved your issue, it was very easy to do troubleshoot with you. technically you are very good 

Thanks 
Rajen