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Hi folks,
I've been unable to get speeds over 9Mbps today and for the best part of the evening I've been around 2Mpbs. http://tpg.speedtestcustom.com/result/eada1160-b473-11ea-b3b1-8d2e27c229b8
I called up technical support and after waiting on hold for 24 minutes, someone decided they didn't want to speak to me and hung up my call.
I'm on FTTB M plan and have been told to expect better speeds than this.
Please can someone help me resolve this as it impacts my work.
Hi @jforchard
Great, we solved your issue, it was very easy to do troubleshoot with you. technically you are very good
Thanks
Rajen
Hi @jforchard
Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
Hi @jforchard
Arranged Call back to you. I can see you are not answering the phone,
what is the best time to call you?
Thanks
Rajen
Hi @jforchard
Great, we solved your issue, it was very easy to do troubleshoot with you. technically you are very good
Thanks
Rajen