Issue with the connection

[binoywilfred]

Hi people. I'm having issues with my router because I am not having access to the internet at random times even if all the lights on the router are on. This issue has started a couple of weeks back after the lighting in victoria. I'm guessing that the router is at fault here. Because of this, I'm not able to work from home because of the unreliability of the internet. Can someone suggest what I should do? Thanks in advance. 

[Riezl]

Hi @binoywilfred ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further check if the modem is really faulty.

To send a PM, please refer to this link: How do I private message (PM) in the community