Issues with internet connection when weather is windy or raining

[Monifa]

Hello,

As the title suggests, I have issues with internet conectivity when the weather is windy or raining. I assume the weather is causing either an interference or causing a disconnect. I have had a technician have a look at the connection but they visited on a day when the weather was perfect... then told me there was no issue with the set up and connectivity.

Is there any way I can resolve this issue without having a technician come in and have a look?

Or should I call again and have them look at something specific?

[Ahra_G]

Hi @Monifa, 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

The best way for us to check the status of the line is real-time or when you are experiencing the issue. 

You may send your Customer ID or username via private message so we can pull up your account to be able to run some tests. 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

Regards,

Ahra_G