So I have been on the phone trying to get in touch with TPG, been passed through many different lines.
What I have gathered, while on ADSL, they have not been tracking my usage and not been warning me or notifying me of my usage, which was well above 100GB. I don't know if I do trust this, but okay. So I received an email notifying me that my usage is more than the allocated 50GB in less than a week. They claim this was why internet was dropping out and I have to upgrade to unlimited- which, fine, if I have used more than 100GB ,and should adjust my plan, I will. Problem is :
1. Tried using the app, and browser to adjust my plan, but unable to do it due to an error. So I have been on hold on the phone for 1 hour, trying to reach the change of plan team - and am still on the phone as I type this.
No, I do not use the callback, because when I did last time, noone called me back even the next day.
2. This is still not a reason to use to cause a drop out of internet. They said "maybe you can change to unlimited to prevent drop outs. Regardlessof the amount of data used - there shouldn't be using it as a reason to have such bad internet connection.
3. After having to troubleshoot and having the tech team tell me not to restart my modem and call them back , which, they have now concluded - there is an issue with the line. So I am very confused if it is my insufficient data (which shouldn't be the case beause I have yet to reach my limit - only about to hence the warning email), or the connection.
And, after typing thid long message, I am still on the phone waiting for a response from their change of plan team. Which, If I am unable to change, I may not even have a proper internet connection after apparently reaching the limit.
