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Just connected, slow ADSL+2 speeds

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Level 1a

Hi,

 

I have just had my service connected and have been experiencing slow speeds. I am only roughly 600m from the exchange so speeds should be a lot quicker (heatmap advises around 15,000-20,000kbps) but I am only experienced 5,000-8,000kbps.

 

Can you please review and advise a fix.

 

Thank you.

4 REPLIES 4
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Moderator

Hi @DN41,

 

Welcome to the community!

 

I'd love to help and see what is happening on your connection.

 

Have you tried to run a speed test using Laptop/Desktop connected via LAN/Ethernet cable? If yes. Kindly post the test result in this thread.

 

 

Cheers!

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Level 1a

Hi Shane,

 

Thanks for having me.

 

Please see below screenshot from speedtest with laptop connected via ethernet cable:

 

Screen Shot 2018-02-24 at 1.45.48 pm.png

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Moderator

Hi @DN41,
 

Thanks for the additional information. This is helpful. Kindly, PM me your account details (Username/Customer ID or contact number associated with the account).
 

I will run a test on your connection.

 

Regards,

Moderator

Hi @DN41,


Initial test results your service is connected for 4d 15h 42m. I refreshed your connection from our Network. Kindly, Run another speed test on your Laptop/Desktop via Ethernet cable and see if there is an improvement with the speed.

 

Regards,