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Just connected, slow ADSL+2 speeds

Level 1a

Hi,

 

I have just had my service connected and have been experiencing slow speeds. I am only roughly 600m from the exchange so speeds should be a lot quicker (heatmap advises around 15,000-20,000kbps) but I am only experienced 5,000-8,000kbps.

 

Can you please review and advise a fix.

 

Thank you.

4 REPLIES
Moderator

Hi @DN41,

 

Welcome to the community!

 

I'd love to help and see what is happening on your connection.

 

Have you tried to run a speed test using Laptop/Desktop connected via LAN/Ethernet cable? If yes. Kindly post the test result in this thread.

 

 

Cheers!

Level 1a

Hi Shane,

 

Thanks for having me.

 

Please see below screenshot from speedtest with laptop connected via ethernet cable:

 

Screen Shot 2018-02-24 at 1.45.48 pm.png

Moderator

Hi @DN41,
 

Thanks for the additional information. This is helpful. Kindly, PM me your account details (Username/Customer ID or contact number associated with the account).
 

I will run a test on your connection.

 

Regards,

Moderator

Hi @DN41,


Initial test results your service is connected for 4d 15h 42m. I refreshed your connection from our Network. Kindly, Run another speed test on your Laptop/Desktop via Ethernet cable and see if there is an improvement with the speed.

 

Regards,