LIMITED CONNECTION

[Wlarrota]

I have 5g Wi-Fi and it has been a very bad experience, the connection is limited at all times, the TV doesn't work and the cell phone doesn't work either, I have to use my mobile data at home, very bad service

[Anonymous]

Hey, @Wlarrota 

Let us help check what causing issues with the service connection and rectify this ASAP. What troubleshooting steps have you performed so far? Could you send me a PM with your details?

How to send a PM? 

Regards,

I have 5g Wi-Fi and it has been a very bad experience, the connection is limited at all times, the TV doesn't work and the cell phone doesn't work either, I have to use my mobile data at home, very bad service

[david64]

Hi @Wlarrota . If you have 5G wireless broadband (Sagemcom), you can use your old router as an access point to connect wifi devices that won't connect to Sagemcom wifi.

[Wlarrota]

How could I do that?

[david64]

@Wlarrota . What is the model of your old router?

Login to old router and go to screen where you would have set PPPoE and username.

Instead of PPPoE, is there a setting called DynamicIP?

Also, disable DHCP and NAT.

Connect old router WAN port to Sagemcom LAN port.

This should make the router get an IP address from the Sagemcom. 

Any device that connects to old router will be passed through to Sagemcom.