As i've waited for the mentioned 48 hours from NBN without any updates, i don't believe TPG/NBN will be able to supply this service as requested. Please kindly proceed with cancellation of the application and full refund of $499.94. Thanks.
We understand how you feel about this and we nderstand that the waiting time can be frustrating.
Our Provisioning Team re still awaiting updates from NBN Co.
We're saddened to hear that you wish to proceed with the cancellation, we'll chase this matter with our Provisioning Team and coordinate your intent with the cancellation request together with the refund.
Further details will be provided by the assigned Case Manager, should you have a preferred time of contact, please let us know. Thank you.