Lights on but no one home

[amberconn]

Hi there, we finally got our modem working, required a technician to access appartment basement to switch something on. 2 days later, no wifi again? But all correct lights on display on router. Tried turning on and off. Wondering if I reset with pin at back of router? However does that mean technician would have to come again?

[Riezl]

Hi @amberconn , we have created these articles which may help with your concern:

Troubleshooting No Internet Connection
Wi-Fi troubleshooting steps - No Internet/Connection

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community