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Lights on but no one home

Level 2
Hi there, we finally got our modem working, required a technician to access appartment basement to switch something on. 2 days later, no wifi again? But all correct lights on display on router. Tried turning on and off. Wondering if I reset with pin at back of router? However does that mean technician would have to come again?

Hi @amberconn , we have created these articles which may help with your concern:


Troubleshooting No Internet Connection
Wi-Fi troubleshooting steps - No Internet/Connection


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