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Locked out of account

kmaftantuno
Level 2

I have been locked out of my account for two weeks and am not able to monitor broadband usage, billing details, telephone usage and costs. I have been locked out because I do not own a mobile phone to get the OTP. Other commercial firms I deal with offer alternatives to those without mobile phones (security tokens, OTP to email address, voice response over landline and other options). When is TPG going to deal with this issue?

1 REPLY 1
Angeli
Moderator

Hi kmaftantuno, 

 

Know that we are very much willing to assist you by phone should you require an assistance on your TPG service since you are temporarily unable to access your My Account. We can continue our private conversation here in Community and feel free to let us know as to how we can be of help aside from the issue you raised with our multi factor authentication. 

 

Regards, 
Angeli