Logging a fault

[carolken]

How long after I log a fault, can I expect a reply? Thx

[Ahra_G]

Hi @carolken, 

For lodged tickets to our Engineering Team, updates are normally provided within 24-48hrs via phone call or SMS. 

We can help check your lodged ticket if you can PM us with TPG account details. 

Thanks! 

Ahra_G