Login fail

[5898094]

Hi,
I have problem to log in to my 5G home account l.
At begining I thought might be the wrong password, so tried to rest but fail.
Customer service team told to to try different browsers, but still couldn't reset the password.
Then the team member said it is the system problem from their side and ask me to tried later.
Looks like customer service can't help for this.
Could anyone advise me how to do next?

[BasilDV]

Hi @5898094 

We'd like to check on what we can arrange for you.

Please send us a private message with your account details.

BasilDV

[5898094]

Hi Basil and @Shane,
I attached two screenshots.

One is the password reset erro, the other is when I tried to switch from nbn account to 5G home broadband, it was worked but now something gone wrong.

Regards

[Shane]

Hi @5898094 ,

Thanks for the screenshot. We're now investigating the error message when logging in to 'My Account'. We will provide you with an update as soon as it becomes available.

May we know if you have specific concerns with the account that you wish to raise so we can have our accounts team contact you.

Regards,

[5898094]

Thank you for all the help. 😄

[BasilDV]

Hi @5898094 

Can you test if you are able to login to your 5G Home Broadband service using it's username or customer ID number, instead of using the old NBN account details?

Let us know how it goes.

BasilDV

[5898094]

Hi BasilDV,
It still come out with the same response.
Regards