TPG Community

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Lost Sync Completely - Mornington

Level 1

Hey guys, as of last night I've lost sync completly on my line, things have been pretty solid up until now.

 

I'm on the 3MOR-02-19 node.

 

Is there works or anything happening there? I run a business so no net is pretty frustrating.

 

Thanks!

1 REPLY
Moderator

Hi mckeowns

 

Welcome to the TPG Community! 

 

We're sorry to know that you're experiencing issue with the service. Based on an account located, we can see that our Engineering team is already working to have this investigated and resolved through a fault lodged. We'll be sure to update you once we've had a confirmation that the fault has been attended to by wholesale network techs and repaired accordingly.

 

Should you have queries pertaining to the fault, kindly let us know and we'd be glad to chase this to the relevant department.

 

Your reference number for this escalated fault is 8453593.

 

Thank you!