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Lost internet connection nbn

Level 2
Tonight my internet connection failed and I haven’t been able to restore it. I have an Arris cm8220 nbn modem and the downstream light keeps flashing. No upstream or online light is on. I have tried factory reset but no luck. I have been on hold with TPG for 2hours, no-one is answering despite it being during contact hours (7.30pm Monday). Getting very frustrated as I need the internet for my work. Any help appreciated please.

Hi @Warrendcosta1


We recommend to always visit our Service Status page to check for maintenance/outage:


If your connection still isn't working, please send us a private message and we'll get the help you need to get your internet sorted.