Lost internet

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Level 1a
Pulled out modem connection to computer to disconnect internet but when I plugged it back in I couldn't get a connection. Wi-Fi works fine.
Used modem reset, power off/on,
computer restart, still no connection
1 REPLY 1
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Moderator

Hi @1407redwood,

 

Welcome to the community!

 

We're sad to know that you're having issue with the service. We'd love to help and get to the bottom of this. We're able to locate an account using your community details. Please confirm your account details (Username/Customer ID together with the address on file).

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!