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NBN Internet constant drop outs since 6pm yesterday

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Level 2

Since 6pm yesterday my nbn connection keeps dropping out. Every 2 - 5mins or so it connects, then disconnects.

 

I've contacted support but it rang out. Did the support message thing.

My speed test is showing -3.03 Mbps But my speed should be 70+

Location Goolwa, South Australia.

5 REPLIES 5
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Moderator

Hi @MintyAUS

 

Welcome to the Community! 

 

Apologies for the trouble the connection issue is causing you. It appears that the connection issue is now raised to our Engineering team for further investigation.

 

An appointment has also been booked tomorrow, 22 January 2020 between 8AM-12NN. 

 

Feel free to let me know should you have further queries. 

 

Thanks! 

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Level 2

Someone came said it was fixed. It wasn't. I contacted TPG again about it. No reply since. It's still not fixed. It keeps going on and off. and my download speed fluctuates. I'm now again waiting for someone to contact me.

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Moderator

Hi @MintyAUS,

 

Thanks for the update.

 

We'll chase this with our Engineering team and have someone to call you to provide further updates with the case.

 

Your experience is important to us and will keep an eye on your account and provide updates once available.

 

BasilDV

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Level 2

Just spoke to someone from TPG. They said it is still being diagnosed. and will contact me once they fix it.

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Moderator

This is noted, @MintyAUS.