Have created a small troubleshooting guide to try which should help you resolve your WiFi issues.
Finding your Wifi network?
Search for Wifi name of your connection using your device.
The name of your Wifi connection is found under the modem on a sticker and is the SSID:
Just choose the Wifi network put in the password and connect.
Repeat these steps an all devices.
Cant see your Wifi Network?
Unable to connect due to incorrect Wi-Fi password?
We have created this article that can guide you on How to change your WiFi password
Do you have a Internet connection?
To check follow the steps below
If there is an issue with your Internet connection then you can contact us and we would be glad to help.
If you’re having the issue were “CD”, “ADSL”, or “Link” light(s) on your ADSL modem/router is not lit up.
Your ADSL modem/router is unable to synchronise or connect with TPG over your telephone line.
The lights on the modem are usually flashing when trying to synchronise and steadily lit when synchronisation has successfully completed.
Before attempting the troubleshooting steps, TPG recommends that you:
1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.
If you are still unable to connect to the Internet, please proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
Let me know if you need further assistance.