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Low NBN download speed after upgrade from nbn 50 to nbn200

Level 2
Hi TPG Support,
I have a problem with the speed connection, I have changed my plan to home superfast 200mbps download speed on 29th August 2021, but I only received the speed between 45Mbps-53Mbps on my 5g wifi connection, and 19.2Mbps-31Mbps download speed for the normal wifi. I even did reset the modem as well after TPG sent me the sms told me that the problem has been fixed. But still same thing.

Hi @Jlc81,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please PM us your best contact number and most convenient time to receive a call for troubleshooting.


To send a PM, please refer to this link: How do I private message (PM) in the community