Lower Speed

Level 2

For the past few days my speed has decreased from 42Mbps to 34Mbps which now gives me less quality pictures and streaming now occasionally stops every 10 minutes or so for 15 secs. It appears if I reset the router it will increase back for awhile but eventually go slower again. Any suggestions?


Hi @colin55


Welcome to the Community!


We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

We can confirm that the modem/router is getting a good connection speed with 46.6 Mbps Downstream and 9.4 Mbps Upstream.


Are you using a WiFi or a Wired connection? If you are using a WiFi, then signal interference may be causing the issue.

We've created some articles that will help you improve your home WiFi network.

Refer to these links:

Let us know if you need further assistance.