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Minimum download speed for TPG 50?

NT
Level 2
Level 2

I'm finding it hard to work with home with my TPG 50 plan. Speed test I'm getting download speeds of around 8-9mps. What is the minimum standard?

1 REPLY 1
Shane
Moderator

Hi @NT,
 

Welcome to the community!

 

Thanks for raising this to us. I am sad to know that you're having speed issues with the service.

 

Here is an artlce about TPG NBN typical evening speed .

 

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable. 

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists, send me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community

 

Regards,

 

 

 

 

 

I'm finding it hard to work with home with my TPG 50 plan. Speed test I'm getting download speeds of around 8-9mps. What is the minimum standard?