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Minimum speed guarantee for 5G Home Broadband

babypoppop
Level 2
I’m on the Premium plan which is up to 100Mbps, but during peak times I don’t even get 50Mbps. I usually get 20-40Mbps.

So I’m wondering why I’m paying for a Premium plan but the speeds I’m getting is not even the speed of the Plus plan.

I really suggest having a minimum speed guarantee of 50Mbps for Premium plans to justify the higher price point.
1 REPLY 1
Daisy_Dhen
Moderator

Welcome to TPG Community @babypoppop!

 

Please shoot us a PM with your TPG username so we can assess your connection speed.

 

How do I private message (PM) in the community 

 

Regards, 

Daisy_Dhen