You may respond to the SMS sent by our Engineering team, @PCowan. I also understand that the officer assigned has been trying to get in touch with you, to no avail.
I would recommend to speak directly with the officer to address your concerns further. Kindly reply as well with your best contact time & number so that another contact will be made.
We understand your frustration @PCowan, we were advised by NBN Co that the visit has been rescheduled due to weather hazard.
We'll closely monitor your account and update you with the progress. Further details will be provided once available.