Welcome to TPG Community!
Thank you for raising this with us. I can only imagine how frustrating your experience has been. I reviewed the account and learned that our accounts team is still assessing the case for waiving the $350 fee and refund request.
I'll chase this up with them and have someone to contact you within the day.
I have raised this to our Accounts team and notified them about the reply that you've done on the email that was sent to you.
Your experience is important to us and we will be keeping a close eye on your case and will provide you with updates where possible.
We can see that our Accounts Team has been in touch and discussed the concerns raised. The Team is keeping a close eye on this case and will be in touch to provide additional updates.
Should you require further assistance, feel free to drop us a message. Thank you.