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Modem Randomly disconnects

Level 2


Since 2-3 weeks, my modem TP-Link Archer VR1600v ver1.1 disconnects and I have no internet untill I restart it.

All lights seem to be fine, including the Internet, but there is no internet.

I switch off and back on and it is OK.

Sometimes 2-3 times in one day; sometimes is OK for a couple of days; then drops again.

It doesn't happen at the same time. Randomly throughout the day and night, early morniung and evening.

I had this modem since the beginning. Approx 3 years now.

Is there a way to test it? Should it be replaced?

Regards. Andrea.


Hi @andreabisi ,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community