Slow Speeds for Superfast Unlimited

[pfurney]

We signed up for the Unlimited Superfast yesterday, but our download speed remains at around 75.  Using VR1600 modem as supplied by TPG; wifi only;  speedtest taken on PC next to modem/router.  Using 2.4gHz band,  channel 9.   Help please!

73.6/18.2

76.1/22.5

[Riezl]

Hi @pfurney ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community