Modem and connection

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Level 1a
Rec,d modem..plugged in ,plugged into nbn box have no internet.Sales said 30/40 minutes to be on line..5 hrs now.please advise as I have rechecked connections several times..thanks
1 REPLY 1
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Level 8

Did you receive a message from TPG saying to connect your NBN equipment?
Or, did Sales just say it takes 30 minutes to come up, like they were just giving advice?