Modem drop outs

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Level 2

My modem keeps disconnecting from the net, happens several time a day and needs attention from a technician. 

2 REPLIES 2
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Moderator

Hi @Rave08,

Welcome to the communtiy!

 

There are different caused of dropouts that you may experience.

 

  1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
  2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
  3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

In this particular case, we ran an initial test to the service and it shows a possible line fault causing speed and dropout issues. This has been escalated to our Engineering Team, assessment may take 24-48hrs an updates will be provided via SMS/Phone call or email when it becomes available.

Should you need further assistance, feel free to reply to this message or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

 

Cheers!

Level 2

Further information would be preferable by email thanks as my phone might be out of range or dropped out of service.