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Modem is turning off by itself and internet is off

JFM
Level 2
Level 2
Hi,

Modem keeps turning off and turns back on but internet doesn’t come back on. I have to physically keep pressing it off and on to turn the internet back on.

Please provide me with a new modem? I tried to contact you guys through messaging support on the app but messages aren’t being delivered and it was been 3 months with this problem. I keep paying for something that isn’t working and cannot get through to anyone for help.

Kind regards,
JFM
1 REPLY 1
Aubrey
Moderator

Hi @JFM, we're keen to check your options in getting a replacement. Please send your account details via private message and we'll check this out.