Modem replacement & slow internet

[Aileen]

Hi TPG,
Good day!
The NBN technician has come yesterday to our house to check the problem, Apparently, the internet line and NBN is okay, but the Modem router is not okay and therefore advised us to replace the Modem router itself and he said, he already send the issue to your office about the Modem router replacement, Could we ask for replacement for this, please. Because since last week we don’t have a stable internet connection, It’s dropping badly and sometimes no internet connection at all, please. We may ask your help for this. Please 🙏🏻
Thank you

Kind regards,

[johnp]

Hi

Please send me through Private Message your username , customer account number or mobile number so i can assist you.

John

[johnp]

Hi

Upon checking your service we can see you still have an active pen ticket 10557963 . Our NBN engineers have been updated by the NBN  tech and will contact to update you .

John

[Aileen]

Hi John,

Thank you for your response, yes please, we are going to wait for the update.

Thank you

Kind regards,