Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
I will reply ASAP on receipt of the above.
My TPG app for IOS and Android - https://www.tpg.com.au/download
I was able to pull up your account:
*Your plan is limited to 500GB / Month ( split 250 peak / Off-peak )
I can also see the sync speed is lower than expected.
As a result of my tests, I'll be lodging a ticket for you, for the ADSL issue.
Ticket Ref 60023751
Note: NBN is also availble for your address as FTTN