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Help with my slow internet speed

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Level 1a

My internet have been slow in the past few months maybe year now. Really frustrated my iPhone can't even backup on iCloud.

2 REPLIES 2
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Moderator

Hello Kla80t,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Moderator

Hi @Kla80t 

 

I was able to pull up your account:
*Your plan is limited to 500GB / Month  ( split 250 peak / Off-peak ) 
I can also see the sync speed is lower than expected

As a result of my tests, I'll be lodging a ticket for you, for the ADSL issue. 
Ticket Ref  60023751


Note:  NBN is also  availble for your address as FTTN