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Modem won't connect after outage (again!)

neolious
Level 2

There was an outage last night due to storms in Adelaide and NBN was down last night most of the day. the internet didn't come back on after the power did and TPG sent messages about an issue. TPG sent messages with status updates, which was great, but when a report that the internet was back working again come through, our modem won't connect. 

 

This used to happen every time the power goes off, or the modem gets disconnected for some reason, but it hasn't happened for a while so not sure what is going on here. Have tried to restart the modem a few times and just have the DSL light flashing over and over with no connection .... any way to resolve this? 

1 REPLY 1
Shane
Moderator

Hi @neolious ,

 

Let us help and see what we can do to get the internet back ASAP. Could you flick me a message with your details?

 

How to send a PM? 

 

Regards,

 

There was an outage last night due to storms in Adelaide and NBN was down last night most of the day. the internet didn't come back on after the power did and TPG sent messages about an issue. TPG sent messages with status updates, which was great, but when a report that the internet was back working again come through, our modem won't connect.

 

This used to happen every time the power goes off, or the modem gets disconnected for some reason, but it hasn't happened for a while so not sure what is going on here. Have tried to restart the modem a few times and just have the DSL light flashing over and over with no connection .... any way to resolve this?