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Moved 6 months worth (approx 1500 emails) lost from moving from TPG inbox to Icloud inbox (folders)

robbisignano
Level 2

Hi,

Last weekend I moved over 1500 emails (approx 6 months worth of emails received from my clients) into subfolders (for each client) on icloud so that I can manage and find emails quicker and easier.  I also moved these very important business critical emails to icloud as the storage capacity of the TPG mail server is 2GB (I have an IMAP account).

I managed to successfully move over a similar amount of emails that I "sent" to various clients into their folders on icloud and they all appear to be there.  However 95% of the emails I "received" from clients that I moved over to icloud have all disappeared.  They never went to icloud.  I have confirmed this with Apple support.

I would like to know where these emails are..........they have gigabytes worth of data within the attachments.

This is an urgent mater and I really need to get all those emails returned back to the server.

I can only think that there has been a syncronisation problem here.

Previous to this I also had emails sent to me received hours after the sender sent to me and on one occasion the next morning.  This has been a nightmare and stressful to say the least.

They messages were never deleted.  They have to be somewhere.

Someone please help.

Robert

1 REPLY 1
BasilDV
Moderator

Hi @robbisignano

 

Thanks for raising this with us.

We'd like to look into your account and see what we can do to resolve this as soon as possible.

 

Please send me a PM with your TPG username or customer ID number along with the Email address in question.

 

BasilDV